Privacy Policy
Last Updated: 3 June 2026
This Privacy Policy describes how Sauna at St. Helen’s Bay (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a booking or purchase from our website or otherwise communicate with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
You are asked to please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or other operational reasons. We will post the revised policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses described below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect our rights and the rights of others.
Information we collect directly from you
- Basic contact details: Name, phone number, and email address.
- Booking and order information: Billing address, booking times, and payment confirmation.
- Customer support information: Details you choose to provide in communications with us via email or contact forms.
Information we collect automatically
We automatically collect certain information about your interaction with the Services (“Usage Data”) through cookies and similar technologies. This includes:
- Device and browser information
- Network connection details
- IP address
- Interaction data (e.g., pages visited, links clicked)
Information we obtain from Third Parties
We receive information about you from third-party vendors and service providers who handle core parts of our business operation, such as:
- Booking Software (LatePoint): To schedule, manage, and confirm your social or private sauna appointments.
- Payment Processors (OB Payments): To securely handle payment processing, open banking transactions, and fraud prevention.
- Social Media Platforms (Facebook, Instagram, TikTok): If you interact with our official accounts.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. However, we are not responsible for the accuracy or practices of third parties.
How We Use Your Personal Information
- Providing Products and Services: To manage your appointments, process payments, issue gift vouchers, and facilitate refunds.
- Marketing and Advertising: To send promotional communications and updates about the sauna if you opt-in to receive them.
- Security and Fraud Prevention: To detect and prevent fraudulent, unauthorised, or malicious activity.
- Customer Support: To respond to your direct enquiries, handle event booking requests, and improve our services.
Cookies
We use cookies to improve the functionality and performance of our Site. You can control cookies through your browser settings. However, disabling cookies may affect your experience and the functionality of the Services.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business purposes, including:
- Vendors and Service Providers: For website hosting, IT management, online scheduling (LatePoint), payment processing (OB Payments), and customer communication.
Third-Party Websites and Links
Our website contains integration and links to third-party platforms, such as our booking provider system. We are not responsible for the privacy practices or content of these external websites. Please review their individual privacy policies for more information.
Under 18 Data
The Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from individuals under the age of 18 online. If you believe a minor has provided us with their data, please contact us to request its deletion.
Security and Retention of Your Information
We implement reasonable and appropriate technical and organisational security measures to protect your personal information. However, no digital system is completely secure. Please avoid sending highly sensitive information through unsecure email channels.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, manage your client account history, or as strictly required by Irish tax and legal obligations.
Your Rights and Choices (GDPR)
As an individual within Ireland and the European Union, you have specific rights under the General Data Protection Regulation (GDPR) regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Deletion (Right to be Forgotten): Request that we erase your personal information.
- Correction: Request that we update or fix inaccurate data.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Restriction: Request that we limit how we process your data.
- Withdrawal of Consent: Withdraw your consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us using the details below. We will verify your identity before responding to your request.
Complaints
If you have concerns about our data practices, please contact us directly so we can resolve the issue. You also have the right to lodge an official complaint with the Data Protection Commission (DPC) in Ireland.
Contact Details
If you have any questions, require further information, or wish to exercise your data rights, please contact us:
- Email: sauna@sthelensbaygolfresort.com
- Address: St. Helen’s Bay Golf Resort, Wexford, Ireland
